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The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. They said usually they will refund the retainer one month after the lease is over. I am a small business and cannot afford any of this. Theyre a great place to connect with colleagues, clients and other like-minded businesses. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 5. Location: Singapore We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Stay away!! With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! October 23 Don't be fooled by that. And we have the solutions to help you work this way. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. If you have a helpdesk contact, we would expect a 24hours reply. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Why take the Change Management training from Reform Skills Inc? I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. I still didn't get my retainer back. You should do so via your online account (www.myregus.com). If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. We find it very unfair that for this reason you post a very visible, insulting and untrue review. I would love the opportunity to help further but havent been able to identify your account. International Association of Better Business Bureaus. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. They still continue to send invoices with no one responsible to be there to answer. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Please email me at Lorraine.brule@regus.com with your company name and details. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. It is IMPOSSIBLE to get them to stop charging. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. *T&Cs apply. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Customer service is simply poor. October 6 The complaint has been investigated and resolved to the customer's satisfaction. The company left an official comment on this complaint. Office Space and Coworking prices are per person per month and are dependent on inventory availability. * All prices shown are valid at the time of inquiry, based on 24-month contracts. think about how low this company is. Hi Hannah, Im sorry if you felt the need to escalate this. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Regards, Sandra Melody Head of Customer Services Find event and ticket information. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Give your team a place to focus, thrive, and grow, while we take care of all the details. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Because Regus prefers to hold that retainer as leverage over you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. After being in my new office they are increasing rent by 8.7%. Of course, she did not reply to me yet! Receptionist only can communicate by email, even for the most important things for your business. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Requesting your refund is easy. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Please advise what can we do to get back our retainer refund? Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. You should receive your refund within 30 days after your end date. Requesting your retainer refund is very easy: simply log into your online account (i.e. *Ts&Cs apply; participating locations only. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. At the end of your contract, they will automatically renew you without a signature and without consent. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. Verification can help ensure real people write reviews about real companies. (Update) Do not delete my post! We also ensure all reviews are published without moderation. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! She replied to me by email that my case had been started. Work wherever you need to with flexible access to our global network of workspaces. Your agreement end date is not until 10/31/2021. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Thank you, Lorraine Brule Global Customer Service at Regus. This review was chosen algorithmically as the most valued customer feedback. Please note: Change Management is 1-day training program (Friday). Regus is a scam. Companies can ask for reviews via automatic invitations. You should receive your refund within 30 days after your end date. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. If you refuse to pay their bogus invoices they will send you to collections. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Become better managers and business leaders by achieving optimal personal and business performance. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Contact: +65 [protected] It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Hi Mike, Im sorry if you felt the need to escalate this. October 19 It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Manage your Regus account in one place and make bookings on the move. The company left an official comment to this complaint. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. October 14 BBB reports on known marketplace practices. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. I am so frustrated. We also ensure all reviews are published without moderation. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. think about how low this company is.