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`qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. The Go Pass is valid for thecalendar year: from January 1through December31. 0 0 10.1455 10.364 re No. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . You can have multiple adult cards associated with a single account. Your session is about to expire due to inactivity. Yes, you can manage your account using the Clipper app and in your mobile wallet. However, each Go Pass user will only get two replacements per calendar year. Then take a long joy ride on Caltrains. How can I cancel my card and get a refund? endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream Cash value is NOT required and should NOT be deducted when you use an active Go Pass. Key Clipper information translated to Spanish. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. H*2T0T3415Rf& Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Your refund request will typically be . endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream Need to Order a Clippercard? After that, you need to tag on and off for each ride. Be sure to review the paper ticket fare chart at the station. One beep means you have tagged on, and two beeps mean you have tagged off. EMC https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. E\\y\F@B.THH!*o* E\\y\F@B.THH!*o* /Tx BMC Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream You can check your eligibility at our Go Pass and Smart Pass eligibility checker. But nobody did. How would you improve Clipper? 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Learn more about our privacy policy. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. Clipper is a regional transit card that can be used on all transit in the Bay Area. Phone. We cannot give refunds for partially used passes or tickets. /Tx BMC Clipper is the recommended fare payment method and offers ferry customers a discounted fare. /Tx BMC 0 0 10.146 10.364 re Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". All rights reserved. EMC In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. EMC If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. Due to observed delivery issues this is a less secure option. Latest Clipper News Never miss Clipper news! Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC I think you can add value as needed to exit a station, if your balance is insufficient for the journey. -=9&_j?N3?vjUaFXpJ| Where to Use On 24 transit services and more. 0.749023 g o American Express Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. 0 0 10.146 10.364 re While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. 0 0 10.1455 10.364 re EMC /Tx BMC Up and Down arrows will open main level menus and toggle through sub tier links. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Graduate students are not eligible for a free Go Pass after this date. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. For three bucks, just consider it a cheap souvenir. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. Key Clipper information translated to Chinese. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. If you ever lose your card, well replace it and restore your value for a $3 fee. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream f You can check your eligibility on our Go Pass and Smart Pass eligibility checker. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream For details about how to apply for a refund, download theClipper Cancellation Form. H237402VH2P0P04341Qf& /Tx BMC People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. REFUNDS. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. EMC But the other way is get you $$ back is to understand why they charged $3 in the first place. endstream endobj 224 0 obj <>stream Get it back from them when you plan your next trip to San Francisco. It is recommended that items of value be insured when selecting this option. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. EMC However, money added since then does not show on the account, as weve not used the cards. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. A reader in a prior column thought $300 had disappeared from an account. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream You can also log in to your regular Clipper account to see your balance and download a transaction history. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p 0.749023 g As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . I would love to consolidate all the cards into one card. (visit our Chase Center Servicepage Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. Only registered Clipper cards, are available for refunds. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Warriors Ferry / Chase Center Service Get Morning Report and other email newsletters. H237402VH2P0P04341Qf& The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. My spouse, relative, or close friend needs help managing their registered Clipper card. Your Clipper card will not be returned to you. Hope this doesn't break the bank for you. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. /Tx BMC Learn More Tab will move on to the next part of the site rather than go through menu items. BART will also refund full unused paratransit ticket books. 0.749023 g 0.749023 g You wrote about Clipper freezing accounts. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. 0.749023 g HD 0UR K(EP%xg:#6(=VU-zTqwn?p EMC To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). The VTA Smart Passallows unlimited travel on VTA buses and light rail. `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. endstream endobj startxref 0 %%EOF 332 0 obj <>stream And my Oyster card. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. This is the version of our website addressed to speakers of English in the United States. Riders have 2 options for getting a refund: Refunds are subject to the fees in Section 10. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. For defective cards, no fees will be charged. 2020, Metropolitan Transportation Commission. E\\y\F@B.THH!*o* endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. IMPORTANT: Clipper cards will hold funds for . Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). Left and right arrows move across top level links and expand / close menus in sub levels. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. That will show you the cost of each trip. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- I'd calculate your estimated usage and only put that amount on the card. 0 0 10.1455 10.364 re E\\y\F@B.DHR!"g/ bFrADhDwzeCJt>HJG()qCFY9Vq{$s? E\\y\F@B.THH!*o* I havent needed to use it in that time. Paper Tickets EMC Q&A: Highway 101 express lanes opened Friday. New to Clipper? You will get a check in the mail at the address you provide. Less than a cup of coffee. How can I manage the account on their behalf? They are. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are subject to the fees in Section 10. Prior to that he was an assistant sports editor at the paper from 1984-1987. . Fares are for one-way travel. Please contact Clipper Customer Service at 877.878.8883 to request a . San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. There is a $5 fee for this service. /Tx BMC Clipper is committed to protecting your privacy. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. /Tx BMC We contacted Clipper and were instructed to write letters to get the refund on two cards. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. 0 0 10.1455 10.364 re For more information, call the BART Treasury at (510) 464-6841. Authorize payment below. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). E\i\\ Roadshow. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream walk from 12th St. BART to Jack London square? hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Clipper saves money. We recommend that you do. There is no replacement fee for lost or stolen Go Passes. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream Its also required if you want to set up automatic reloading. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Credit Card Type (check one): o MasterCard . Yes, you can manage your account using the Clipper app and in your mobile wallet. The Go and Smart Passesare non-transferable. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. EMC endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. How many people do not know and never retrieve their funds? Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. H*2T0T3415Rf& What can I do with an online Clipper account? Will the toll lanes reduce traffic jams? Key Clipper information translated to Spanish. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream What can I do with an online Clipper account? Minimum monthly payments are required. This option helps you avoid paying for postage and is the most secure option. And Orca card. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. Clipper Refunds: Only registered Clipper cards, are available for refunds. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. f (For example in NYC one can buy MetroCard at the airport without a fee.) ClipperCard is your passport to campus and beyond! If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. EMC Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. https://www.clippercard.com/ClipperWeb/pay-with-phone. HD 0UR K(EP%xg:#6(=VU-zTqwn?p H*2T0T3415Rf& EMC Choose to stay logged in or to log out. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. Any suggestions, or is this another way for a government-backed agency to abscond with my money? For details about how to apply for a refund, download theClipper Cancellation Form. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Skip the side navigation menu and go to the main content. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. Refunds are subject to the fees in Section 10. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. If this happens at any time, please call Clipper at 877.878.8883 for a refund. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. All rights reserved. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Visit the Go Pass eligibility page for more information. As others have said, you can get it on the Clipper phone app for free. For more information, including fines, please see Caltrain's fare evasion policy. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Use the app to manage your cards. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream If youre not paying with Clipper, please see an attendant for information about ticket purchase. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream Otherwise, you will be logged out automatically. more. 0.749023 g Then you wouldn't have to bother about a refund. What should I do if my card is lost or stolen? How can I manage the account on their behalf? endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Options to Oakland Airport from Union Square. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program.