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SHOW DEAL. For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page . The headset icon turns red to indicate the device is muted. I am just a simple volunteer in the community like everybody else. Simply download the Plantronics hub (application) on your device. Thanks for the post above, it helped me! I dont see the options in the app. Many thanks, this worked for me. 3. It continutes as long as I have a call open. menu. We are tracking an auto mute issue but it is within SFB Mac app itself. The headset is great but the earpiece is a desaster. Doing it here won't move things I think. The login page will open in a new tab. Please add an option to turn off the beep sound for mute/unmute.The sound is annoying and even though it can't be heard by the other participants, it could be heard on the meeting record.In addition, this issue is regularly brought to you since at least 2017. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. If I use the laptop default, build in speaker, the issue is gone. They have the same microphone issue. 1. People comment that my voice is faint. Special Bargains! View orders and track your shipping status, Create and access a list of your products. same problem with me - 2 voyager legends where microphone just stops working. no mute/unmute beep but using Webex Audio it does. And though music sounds good in headphone-mode, voice calls are crummy. I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. Shrenik Bhura. We also tried to connect teams through a phone and it was not giving the same sounds, so it might be at a device level but your assistance will be very much welcome! Our goal is to deliver such a great customer experience that you would only buy your office headsets from us and continuously recommend others. @flaviosan. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. Soak it in Denatured Alcohol which can be found in any paint dept at your local hardware store. THANK YOU VERY MUCH FOR YOUR KINDNESS! Thank you very much! make sure that you have your headset selected and that your headset is powered on. If you want to mute the call you can mute it by click on the mute option one time and it will mute the call and clicking it again will un-mute the call. Kindest regards. #3 Make sure compatibility dial is correct. i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. Press question mark to learn the rest of the keyboard shortcuts. We are not aware of any such issue so can you share any screenshots so that I can see what is happening? Learn how to use and troubleshoot problems with the Headset that you use with your computer. I try connecting the headset & cell w/no luck. Hi Dave, I will try this. The technical storage or access that is used exclusively for statistical purposes. Any ideas? Was told I was past my 1 year warranty. Kindest regards. iPhone Settings > Bluetooth > On*. The headset icon turns green to indicate the device is unmuted. 3. (There are ways to make it visible without it connected but that is outside the purview of this post.) So the problem is with the Poly Headset and Teams app. after working perfectly for a couple months, i am now inaudible to parties i call. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though. Are there no Plantronix reps here to defend their reputation? My problem seems to come from my Plantronics software installed with the Plantronics headset. Manually turning off the sensors: Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. Then when i pressed the call answer/end button like you suggested, the mute function now works. In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. Thanks! its all up to date using hub software. @gonzoxxxxx. Hopefully MS will put in something cleaner but I am very grateful - a hack is much better than no solution :), Note: I needed to restart the "Bluetooth Audio Gateway Service" for the change to take effect. I can hear too what they are hearing. I am in a meeting (as you could see in the screenshot) everytime I push the mute button it says "Mute on" and then If I remove it it says "mute off". @mightymikeamps. Alternatively, Im running into a problem where the headset stopped letting me know that it was muted or unmuted when I pressed the button. Hello. I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Avail 10% OFF Coupon Code. Thanks, disabling HD voice worked! Headset is almost 18 months old now, and one morning my voice started fading away after a few seconds of speaking. but then I understood it still makes that annoying sound even when the teams is closed. 1-10 of 13 Answers. The microphone only malfunctions and mutes me while on a phone call to talk to someone or otherwise, it works perfect. on my Plantronics 5200 Callers complain of horrible echo and the volume on my end will become very low by itself. How to configure the Mute/Unmute sound alert in the latest Plantronics Hub version for the Blackwire C5220 Headset? Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. I think it might be a great feature, when you attend a call not looking at Teams app. Looks like I'm not the only one by far!? I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. Use VOIP only when choosing Audio Conference Setting. Trying to look for alternatives now in case if there will refund be possible. Maybe you can check Jabra settings. I never said that the solution is to change the devices. Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. I agree this is very disturbing, as it is common to go in and out of mute in a call and I would prefer to do it without the disturbance of ladyvoice: "TO UNMUTE YOUR LINE - BLA BLA BLA BLA". Go to your Device Manager (instructions below) and look for the Human Interface Device. All of them is normal. This article may have been automatically translated. In my test environment, Teams client did not have the sounds "mute on" or "mute off". I'm out of warranty and they are offering a discount on a replacement. hello, the problem occurs when the headphones are connected with the USB receiver to the laptop/pc. Well scratch that test. I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. like i'm breaking up. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. Didn't try, will maybe do, if no solution here. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here:http://www.plantronics.com/us/support/enterprise-software/#downloads, Source to detailed solution :https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. You need to manage your headset settings on your computer using the Plantronics Hub: Dell Pro Stereo Headset troubleshooting knowledge base for audio devices. They sell it in any paint department at every hardware store. All of a sudden, nobody could hear me. \n Unmuting: Reverse of the above, \n 1. change the . So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me. Need help finding the best headset for your situation? Press the mute/unmute button to unmute the device; press OK. 1. 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume. In my case, microphone recorded static, something like crackling noise. I click mute and then it immediately unmutes. MS does a great job at complicating users' lives, but this workaround is gold. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. Thanks for this comment - worked for me too. Jun 14, 2020 by You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here: Customers Also Viewed These Support Documents, http://www.plantronics.com/us/support/enterprise-software/#downloads, https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. got a brand new Voyager 5200 and during Zoom calls, i was unable to activate the mute function (via the physical button on voyager 5200) like you said. I have contacted other colleagues and they are facing the same issue! I'm determined to help you find the best headset for your unique situation. (Figure.1 Work faster and easier with the Dell WH3022 Pro Stereo Headset), (Figure.2 Dell WH3022 Pro Stereo Headset Box Contents), (Figure.3 Dell WH3022 Pro Stereo Headset Top View), (Figure.4 Dell WH3022 Pro Stereo Headset Left-Hand Side View), (Figure.5 Dell WH3022 Pro Stereo Headset Product Features). Sorry for my late reply, hectic week here and a long weekend! Your headset sets itself as the default audio device on your phone or computer. It's better to stay away from that headset. Issue: Unable to mute the microphone of a Savi 7300/8200 headset on Microsoft Teams (issue present with Plantronics Hub 3.23 and 3.24) Resolution/Workaround: Either of the following: Close the Plantronics hub Uninstall the Plantronics Hub Simply download the Plantronics hub (application) on your device. Step #3 requires local admin to launch Device Manager, so some users may not be able to access this.