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1. Any agreement for and/or purchase of a Product is made solely between Buyer and Seller. The company was founded in 2005, and its Why Is Printify Shipping So Expensive Whether or not it is a scam, I am afraid of PayPal refunding him and then not getting my product back. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Grailed is one of the largest online marketplaces for brand new and used clothing pieces that are curated to tailor men's styles and preferences. and our Once funds transmission is initiated, you enter into a legally binding contract with the applicable Buyer to ship the Product. Arbitration of Disputes. Consumers complaining about Grailed most frequently mention customer service and buyer protection problems.Grailed ranks 33rd among Used Clothing sites. I told them i will ship it out anyway because this is a BINDING offer that they made and i do not want any negative feedback or anything, and because i am contractually obligated to ship it out. Log In Sign Up. You may report the issue through the Services or by emailing help@grailed.com within ninety (90) days from the day of purchase. Is Grailed authenticity legit? Individual User Indemnity. Generate and fill out the needed legal documentation, Create a script with the most suitable argumentation you should use in court, As a testament to our contributions to increasing legal access, DoNotPay was awarded the 2020 Louis M. Brown Award for Legal Access by the. So earlier today i sold some kappa track pants. There is no one-size-fits-all answer to this question, as everyones level of trust may vary. An example of data being processed may be a unique identifier stored in a cookie. If the seller agrees to issue a refund, they should do so through the PayPal claim exclusively. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Purchase Conditions. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? The e-commerce platform specializes in offering high-end second-hand clothing exclusively for men. Click the item you want to dispute and click Continue. and our Sometimes sellers will be given the ability to offer discounts and promotions in their shops. Thereafter, Grailed may offer Sellers the option to choose which third party payment processor (a "Payment Processor") to accept payments through. Weve already written about the PayPal refund policy in greater detail, but in summary, here are the steps you need to take to claim your Grailed money back: Once you complete these steps, PayPal will open a dispute between you and the seller. If you are an individual not using. Issue the refund. Bear in mind that if you use PayPal's guest checkout or pay with your credit or debit card, you will not be eligible for the purchase protection. Am I required to refund him even though the item was as described. Grailed Grailed is a website and app for selling used, higher-end fashion. Yes, there is seller protection on Grailed. Graileds Terms of Use state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. Grailed makes no guarantees to you in relation to the availability or uptime of the payment features. First, they use high-quality materials and shipping methods to ensure that your products arrive Proearners is a website dedicated to provide curated solutions to ecommerce consumers through our well-researched, and accurate information articles. PLEASE READ THE MANDATORY ARBITRATION PROVISION (TO THE EXTENT LEGALLY ALLOWED IN YOUR JURISDICTION) IN SECTION 20, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. Just another site grailed buyer wants refund For more information, please see our For more information on Payment Processors see Section 14. Since then, Dawkins has worked in the consumer service industry as an online marketer and advisor. You agree that Grailed is not responsible for reporting, collection, or payment of any taxes on your behalf except for jurisdictions where Grailed is required to as a marketplace facilitator. This includes your right to obtain refunds where appropriate. We do our best to encourage sellers to follow our listing guidelines, but not everyone follows them. If any portion of this Section 20 is found to be unenforceable or unlawful for any reason, to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration. These promotional or discount codes may be sent via email to our registered users, presented through our Services or circulated at events and through other means and are subject to applicable promotional or discount terms. Unfortunately, issues with listings come up, so we need to be able to remove problematic listings. Seller may report the issue through the Services or by emailing help@grailed.com within ninety (90) days from the day of purchase. or another jurisdiction that does not allow automatically binding transactions. If Seller is not eligible for automatic debits, Seller is required to promptly repay Grailed for this amount and a debt will be created for the amount that Seller owes us for the refund. If he has no proof of inauthenticity outside of it feels different then he has no right to a refund. To do so, go to your account settings and select the Cancel Offer button next to the offer in question. grailed buyer wants refund. Can You Get a Refund on Grailed? Go to Activity. Please note that if a sale is refunded as the result of a lost claim, the seller is ineligible for a fee refund through Grailed and/or PayPal. 4. You must comply with the applicable data protection laws with respect to your use of Buyer data. Review your information to make sure you entered the correct refund amount and click Issue Refund. Create an account to follow your favorite communities and start taking part in conversations. Enter the amount you want to refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sales and coupons may not be used for fee avoidance. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. Found the internet! The section titles in these Terms are for convenience only and have no legal or contractual effect. You agree that your account is not transferable and that in the event of your death, incapacity, or unavailability, we may terminate any rights to your account or User Content (defined below). state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. Payment for any and all reasonable CEDR filing, administrative, and arbitrator fees will be in accordance with the CEDR rules. When a Seller accepts an offer for the purchase of a Product, the Buyer is obligated to pay for that Product. Cookie Notice https://www.grailed.com/listings/36988517-fucking-awesome-x-streetwear-fa-embroidery-beanie-black-new. Grailed will notify you of substantive changes to Section 20 at least thirty (30) days prior to the date the change will become effective. Its been authenticated by grailed and the buyer could have asked you these questions before purchasing. Include your order number and the reason for requesting a refund. Sellers may be able to discount a single Product Listing or multiple Product Listings at once. If you received the payment via PayPal, you can also refund your buyer through PayPal directly, by following the steps below. Your account may be suspended for failure to provide Grailed with all relevant tax information. Keep on reading to find out which method suits you better. The buyer sent me another message today and threatened me with, "Your account will be shut down." If you paid with PayPal, it may take up to 30 days for the refund to appear in your account. The Notice must (a) include your name, residence address, email address, and telephone number; (b) describe the nature and basis of the Dispute; and (c) set forth the specific relief sought. Hello, i sold vintage tee for some $$$, but buyer changed his mind and wants me to do a refund for him. From there, you will be able to start a claim by following the prompts. You may not (and shall not permit any third party to) create, post, store or share any User Content that: Enforcement. Our third-party Payment Processors may charge you other fees, in accordance with the terms of use of such Payment Processors. link to Why Is Printify Shipping So Expensive? The only two ways to get your Grailed refund is through DoNotPay or PayPal. However, we can say that Grailed is a safe and reliable platform to buy and sell designer clothing and accessories. You also agree that the Grailed Parties will have control of the defense or settlement, at Grailed's sole option, of any Claims. Inherent Risk. The Services may include functionality for suggesting more effective selling, such as discounting Products and Product price suggestions, but Sellers have sole discretion to set prices. We will then proceed to: As a testament to our contributions to increasing legal access, DoNotPay was awarded the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. You agree to pay all fees, costs and expenses associated with defending such Claims (including attorneys' fees). These are usually items like designer clothes, shoes, or accessories. I don't wanna be an asshole, but it was a binding offer so he was aware of buying it and now he is asking me for a refund, i would ship it anyway but im affraid of his negative feedback. Do not make offers or attempt to buy something if you do not intend to pay the agreed-upon price. rite aid store. You may resell it if you'd like but Grailed authenticated the product and it was listed as it was described." The remitted amount may be redeemed by Seller through Grailed's permitted third party Payment Processor. The JAMS Rules are available on the JAMS website and are hereby incorporated by reference. If you dont ship on Grailed, you may be subject to a number of penalties, including but not limited to: -Your account may be suspended -You may be banned from the site -Your listings may be removed -You may be unable to leave feedback for the buyer -The buyer may be able to leave negative feedback for you In addition, if you dont ship on Grailed, the buyer may be entitled to a refund of their purchase price, plus shipping costs. If you do not agree to the modified terms, you may send Grailed a written notification (including email) or cancel your account within those thirty (30) days. If you accept a non-binding offer, the Buyer must initiate fund transmission to you. Please see 17 U.S.C. Selling and Buying sections in our Help Center. and United Kingdom, we are considered separate and independent data controllers of the personal information of Buyers. Dawkins is also the head writer and cofounder of theproearners.com. Prior to purchasing products from a Seller, you are advised to independently verify the applicable information and read any applicable Seller's sales, legal and privacy policies. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. Find the sale in your recent activity and click on the 'Payment from' transaction. Select the payment you want to refund and click Issue a refund. To list a Product for sale on Grailed, Sellers must first connect a verified PayPal account to their Grailed account, unless otherwise permitted by Grailed. Grailed sellers have up to 7 days to ship an item once it has been sold. Grailed can assist you in filing a PayPal claim to secure a portion of your money or the entire sum if the item you bought didnt arrive, or its description doesnt match what you received in terms of: Before you start the PayPal claim process, you should get in touch with Graileds support team by filling out the contact form so they can investigate the matter and take action against the seller, if necessary. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. When I told him to relist, he said he wants the money now and wants to refund asap. And, of course, you want to peruse a great selection This can be difficult to spot, but there are some things to look out for. Bloomingdale's . Except for small claims disputes in which you or Grailed seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or Grailed seeks injunctive or other equitable relief for the alleged infringement or misappropriation of intellectual property, YOU AND GRAILED WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO HAVE ANY OTHER DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES, INCLUDING CLAIMS RELATED TO PRIVACY AND DATA SECURITY, (COLLECTIVELY, "DISPUTES") RESOLVED IN COURT. Non-binding offers are offers made through PayPal guest checkout, Stripe ("Grailed Payments"), or if both you and the Buyer are located in the E.U. But its all money, your money that youre entitled toand it can quickly mount up to a considerable sum. If you have already received your item, you are not eligible for a refund. Binding offers are all other offers. If the tracking information provided by the seller shows that your purchase was delivered as addressed, the seller is not obligated to refund your purchase. That's why we offer refunds for orders that qualify for Grailed Purchase Protection (which may include orders that never arrive, inauthentic items, and items that significantly differ from their listing for example, in color, size, condition, etc.) He claimed he didn't realize it was cropped and wants a refund. We will investigate and work with you and the seller to resolve the issue. When a Seller runs a promotion or discount, Seller is obliged to follow all laws (including consumer protection rules) that apply. Any prices of Products included in any Product Listing are set by the applicable Seller that provides the Product and are subject to change. On occasion, Grailed may (in its sole discretion) aggregate Seller discounts and promote them through our websites, apps, and emails. All transactions conducted through Grailed are eligible for PayPal Buyer and Seller Protection. I am from the US and a buyer from Canada is requesting a refund for a beanie because he claims that the material and sizing are different than what he had previously owned. Razer Inc. is a gaming hardware manufacturing company with a focus on personal computers and accessories for gamers. The first is to check the sellers feedback score. You have to sue us in NYC. Arbitration Notice. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you reopen your canceled account or create a new account, you agree to be bound by the current version of the Terms. You may submit an offer to buy Products included in a Product Listing through the Services. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The app focuses primarily on trendy clothing and luxury items, so prices are generally higher than some of the other more general secondhand apps. No Representative Actions. Apple Device and Application Terms. The most common type of fake is a counterfeit item. 4. Privacy Policy. The consent submitted will only be used for data processing originating from this website. He paid and everything and i got the package ready to ship tomorrow but he hits me up claiming the pants look off ( they were purchased through farfetch and are 100% authentic ) and wants a refund or he says he will file a claim through paypal. Service 24. Buyer Responsibilities. Grailed may grant certain Sellers the ability to choose to offer promotions specifically for their own shops and/or Product Listings through Seller-generated discounts on the listing price(s) by a percentage or an amount. Grailed may also grant certain Sellers the ability to offer a discounted price on Product Listings that is only sent to the users that have favorited a specific Product Listing. Please note that parental control protections (such as computer hardware, software, or filtering services) may be commercially available to assist you in limiting access to material that is harmful to minors. Technically speaking its Grailed policy that all sales are final, which means this is your policy also. Although we may choose in our sole discretion to intervene or attempt to resolve a dispute between you and other Grailed users, you agree that we have no obligation to do so and that all transactions are ultimately solely between you and the applicable Grailed users. Product: https://www.grailed.com/listings/36988517-fucking-awesome-x-streetwear-fa-embroidery-beanie-black-new, Screenshots of our conversation: https://i.imgur.com/6dlTNGK.png https://i.imgur.com/7NzmD7B.png. Grailed. When you make an offer for a Product, YOU ARE COMMITTING TO PURCHASE THE PRODUCT, YOU ACKNOWLEDGE THAT PAYMENT FOR THE ACCEPTED OFFER PRICE BECOMES DUE AND PAYABLE AND WILL BE TAKEN FROM YOUR PAYMENT METHOD OR YOU WILL BE DIRECTED TO COMPLETE THE CHECKOUT PROCESS (AS APPLICABLE IN YOUR JURISDICTION). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In order to be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration. Hello, i sold vintage tee for some $$$, but buyer changed his mind and wants me to do a refund for him. Click I didnt receive what I paid for and click Continue. Opt-Out Right. By rejecting a modified term or permanently closing your account, you agree to arbitrate any disputes between you and Grailed in accordance with the provisions of this Section 20 as of the date you last accepted the Terms, including any changes made prior to your rejection. Click Continue. Other than the proof of purchase is there anything else I should include in the dispute? There are a few reasons why Printify shipping is so expensive. Click the item you want to dispute and click Continue. Complaints, questions, and claims related to a Product should be directed to the applicable Seller. Requesting compensation for poor service feels equally tiring. If you need any additional help, please reach out to us at help@grailed.comand we'll help make sure that you don't lose out on this sale. You're not required to refund the customer as long as you were clear in your listing. Its primary segmentation of popularity is more with men, streetwear labels, and amongst edgier designers such as Rick Owens. Create an account to follow your favorite communities and start taking part in conversations. The only two ways to get your Grailed refund is through DoNotPay or PayPal. Is he in the right to request a refund here? Why Is Razer Stock So Cheap? Once you've sent a refund, you can't cancel it. Grailed may (but is not obligated to) provide access to certain features and tools to international Sellers and Buyers, such as estimated local currency conversion and integrated international shipping, customs, and tax tools. If we need any information from you to file our taxes, you agree to give it to us. You will encounter one of the four possible descriptions referring to your refund: Of course, you can always get in touch with PayPals customer service and check with a representative about your moneys whereabouts. These Terms reflect the entire agreement between the parties relating to the subject matter hereof and supersede all prior agreements, representations, statements, and understandings of the parties. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code 1542, which provides: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.". Instead, for any Dispute that you have against the Company you agree to first contact Grailed and attempt to resolve the claim informally by sending a written notice of your claim ("Notice") to Grailed by email at legal@grailed.com. I do not want to refund either becayse i want the sale obviously. If you dont receive your refund, and youre eligible for a refund under the sellers return policy, you may be able to file a claim. Our expert moderators ensure all listings posted for sale are 100% authentic. For clarity, for purchases not made through PayPal, you may try to invoke Purchase Protection directly after failing to get resolution from the applicable Seller. If you've opted to use Grailed Payments: The fees will automatically refund when the refund to the buyer is completed. Please note that Grailed does not issue refunds for items that have been shipped. Buyer wants a refund? Moreover, transactions conducted outside of the Services are not eligible for any protection provided by Grailed or the Grailed Purchase Protection (defined below). To do so, please contact Grailed support through the help center. For example, we can give you a hand with securing your eBay refund or canceling your JustFab membership. All that matters is that you have a US-based address. If the Seller's claim is eligible, Grailed will reimburse the Seller the amount that the applicable Buyer was able to recover through the applicable Payment Processor. We may revoke this authorization at any time. You are responsible for paying your own taxes. Payment Disclaimers. By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 19. Sit back and relax while we do the work. Grailed will review your request and may issue a refund if they determine that you are eligible. from 6 a.m. to 6 p.m., Monday through Sunday, Take Grailed to Small Claims Court if They Breached Your Rights. By going through your PayPal account, you will potentially save yourself a decent amount of cash. Buyers are responsible for any shipping costs incurred with respect to their purchased Products. As a Seller you are responsible and agree to collect, pay, report, and remit any and all local, state, provincial, federal, or international taxes (including VAT and sales tax) that may be due by you, and as a Buyer you agree to pay any and all local, state, federal, or international taxes (including sales taxes) that may be due by you. Rent The Runway. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. The colors of Products included in Product Listings may depend on the settings of your monitor or screen, and therefore the color of Products on your display may differ from the Products that you receive. To start a PayPal claim, you will need to log into your PayPal account and go to the Resolution Center. I hope not, TLDR : am i obligated to refund the buyer once they get the item just because they changed their mind on a binding offer. 512(c)(3) as well as the Grailed DMCA Copyright Policy for the requirements of a proper notification. All sales on Grailed are final. You cannot accept further offers on Products sold through the "Purchase" option. If you accept a binding offer, you enter into a legally binding contract with the applicable Buyer, pursuant to which the Buyer has to initiate funds transmission and you agree to ship the applicable Product (as it is described in the Product Listing) to such Buyer for the price that you accepted. It is authenticated, and i have not lied about the condition. We want these terms to be easy to understand, so we added some simple summaries throughout. We can use your suggestions to improve and change our services. Seller hereby agrees to such automatic debiting. Grailed will review your request and, if approved, process the refund within 3-5 business days. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you use our Services on behalf of another person or entity, (a) all references to "you" throughout these Terms will include that person or entity, (b) you represent that you are authorized to accept these Terms on that person's or entity's behalf, and (c) in the event you or the person or entity violates these Terms, the person or entity agrees to be responsible to us. Click File a Claim and click Continue. 13. Further, if any part of this Section 20 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 20 will be enforceable. What follows are some ground rules all Grailed users must agree to: If you have any questions about or suggestions to these Terms, please contact us at help@grailed.com. Click the transaction you want to refund and then click Refund this paymen t. For 'Refund amount', enter the amount you want to refund, (you may have the option to refund a partial amount of the payment) and click Continue. In the event someone open's a claim, please let us know so we can investigate further by shooting an email to help@grailed.com MantraJin 2 yr. ago If the Product you receive is not as described on the Services, then you may request a return by first contacting the applicable Seller in accordance with their return policy. To the extent permitted by applicable law, Grailed may (a) modify, update, suspend, or discontinue any aspect of a payment feature; (b) impose limits on certain features and services; or (c) restrict your access to or use of parts or all of the payment features, in each case at any time and without liability or other obligation to you. For more information, please see our The commission will be deducted from the funds transferred to Sellers by Buyers through the Payment Processor applicable to that transaction. E.U. The buyer disputed the payment on PayPal claiming the product was not as it was described and I responded to him with "I'm very sorry that it didn't work out for you but I do not accept returns. Shipping. Conversation update: https://i.imgur.com/w2OvhQD.png, If you have the order confirmation send it his way for his own peace of mind but in my view the buyer has no grounds for a refund here. Buyer wants a refund. If you are in any country other than the U.S., this applies if you are a business. Seller hereby agrees to such automatic debiting. Privacy Policy. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You as a Buyer and/or Seller assume, agree, and understand you bear all of the risks in selling or purchasing Products on the Services. These are also located on the sellers profile page, and they give you an idea of what other buyers have said about the sellers service. Users Outside of the U.S. We and our partners use cookies to Store and/or access information on a device. Tell him you accept no returns. Cookie Notice Grailed will then investigate the claim and issue a refund if the claim is found to be valid. Although the process is more informal, arbitrators can award the same damages and relief that a court can award. Our chatbot will gather the required information about your legal issue with Grailed from you. Promotions. If anything is wrong, please send an email with all the details to. Because Grailed uses. This is located on the sellers profile page, and it shows you how many transactions the seller has completed and how many of those were positive. If the Seller is unwilling to return/ issue a refund for the Product, if you purchased through PayPal you may then contact PayPal to dispute a charge. Claiming your money back for a dissatisfactory purchase often seems like too much work, so you let it go. Cookie Notice All Sellers must ship Products within seven (7) calendar days after a binding offer for a Product is accepted or after fund transfer is initiated by the Buyer for non-binding offers. Release. 3. But its all money, your money that youre entitled toand it can quickly mount up to a considerable sum. To sell a Product through the Services, Sellers must publish pictures and information about the Products ("Product Listing"). TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, GRAILED MAKES NO WARRANTY THAT (A) YOU WILL BE ABLE TO SELL OR PURCHASE ANY PRODUCTS THROUGH THE SERVICES OR THAT THE SERVICES WILL OTHERWISE MEET YOUR REQUIREMENTS, (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR (C) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS.