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Can I pick up my tickets instead of having them shipped? Viagogo was ordered by the Federal Court to pay a penalty of $7 million. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. I understand the answer but I dont like it. 2.7 Payment Authorization. If you dont know the location of the office processing your application, send the completed form to your. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. We care about accuracy. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. 2. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. 2.14 Substituted Seat Locations. 6.7 Third Party Information. viagogo AG is registered in Switzerland, Company No. (We were shopping for tickets in section 123. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 3.3 Laws and Regulations. 1.2 Ticketing Exchange. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. You also agree not to separately contact the Buyer at any time for any reason. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. you did not use your RRV for any travel(regardless of the reason). 3.1 Accurate Descriptions. And we're hardly the only ones who have a gripe with the company. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. We may investigate complaints and violations of our policies. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. View FAQs They often process refunds if requested. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 5.3 Disclosure of Information. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. And I had to chase for my tickets. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. Dec-23-2017 03:49 PM. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. They can't be trusted. Get the latest product reviews, money-saving tips and more. the application was unnecessary at the time it was made. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. NSW Fair Trading investigating Viagogo for unlawful behaviour. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. There are limited situations where refunds can be granted. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. When listing seated tickets, all tickets in the same listing must be consecutive seats. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. 6.6 No Agency. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. 6.1 No Warranty. . The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. 2.3 Username and Password. Safe ticket buying if you're going to a gig or sporting event. Click to reveal You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. ASK FOR A REFUND FROM THE RESELLER. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. 2.12 Seller Payment. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Contact Viagogo directly - raise a complaint & request a full refund. 6.11 Permitted use. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. She was told that up to 200 people had also been turned away due to fake tickets. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 To be eligible for a VAC refund your application needs to have been finalised. 2.11 Ticket Fulfillment. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. You are on a Viagogo website. 6.4 Release. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. First, don't use Viagogo. 6.3 Allocation of Risk. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. From the actions menu, select the 'Request Refund' option. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . After multiple emails to Viagogo, Kent has been refunded $280. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. The action you just performed triggered the security solution. momentum in tennis physics. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. To register, You must provide your real name, address, phone number, and email address. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process.