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Grandchildren did not have to suffer for me. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. We will do everything possible to ensure that you receive a high standard of service. We also ensure all reviews are published without moderation. Wednesday 28 December: 8:30am 8pm Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Team leader will tell you they will call customer back 3 working days later. Application. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;}
Thank you for choosing Staysure. If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. Outright being lied to didnt help either. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. It left me feeling nervous whether Ive done enough to declare everything. Having problems? If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Have a fantastic holiday. Resolver is a totally free service that you can use to complain effectively. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. We recognise that everyone has ups and downs in their lives and we are always there with support. Staysure is a trading name of TICORP Limited. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. achieve performance targets across their product portfolio. Average Interview. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. Clear All. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. We also ensure all reviews are published without moderation. Were available during the following times:
Worst company I have worked for and hope people take this review in and understand you will be another number. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. .wsite-button-small .wsite-button-inner {font-size:13px !important;} } Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. Saturday: 9am 5:30pm Have a fantastic holiday. Thank you. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. Bedford Road, Thank you for your positive comments regarding our training team. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Thursday 29 December: 8:30am 8pm As I was desperate I bought it. I got an online quote and with no warning it increased in 1 minute by about 40. I interviewed at Staysure (London, England) in Jun 2022. } Don't Pay out on Holiday cancellation due to Death of Parent. If you need more help, please visit our FAQ Help Centre. The calls are non stop , its very busy and mentally exhausting . The HR Team. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. The operator was very efficient, helpful and knew his business. Staysure Expat, Was this review helpful? Consiglieri Park Estrada Consiglieri Pedroso, We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Find Reviews. These can take up to 7 working days to get to you. The People Team. We are remunerated by commission for the arrangement, service and renewal of Anyone can write a Trustpilot review. - Sunday: 10am - 4pm. - Monday - Friday: 8.30am - 8pm
Well always be on hand with guidance and support to help you get the results youre looking for. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} View our cookie policy here. But your website/automation are pretty poor, so only 3 stars. .wsite-product .wsite-product-price a {} This was just batched in with any normal claim, just as if Id lost my purse. '', If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you.
Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. You can see if your question is answered in our FAQs below or you can contact us today. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. In the 4 years I was there I hit some sort of bonus each month. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. - Email address - Full name - Telephone no. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. I wasn't entirely happy with the service I got but I don't blame the staff for it. Policy purchased, but I am not happy. You deserve to be treated better especially for what youre getting paid. } Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Offer comprehensive training to fullfill the role. There was a slight downside of having to wait for about 10 minutes. document.dispatchEvent(initEvt); .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { width: 100% !important; longer working hour, monotony work, short holidays. USED to be a great place to work. Have a fantastic holiday. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. 28703 San Sebastin de los Reyes - Saturday: 9am - 5:30pm
Many thanks. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} 2023 Resolver Consumer Online Limited. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm No progression here unless your good friends with the senior management. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. {"hasCustomMembership":true,"hasCustomMinicart":true} But I am still waiting for the activation email. I was really impressed how EASY and QUICK to claim and get the money back. The training team show intense favouratism. .wslide-caption-text {} I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. New management pushing all good long lasting staff out. .wsite-menu a {font-size:14px !important;} Staysure is a good place to work, the training is good. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. } I contacted you twice. Weve helped millions of people find a resolution. text-decoration: none !important; Dear WAMM71,Thank you for your 5 star review. A good clear line, too, with no annoying background noise! Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 Have a fantastic holiday. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. I have given this review 3 starts because I found it very difficult to register online to open an account. Will look around for my next policy. span.icon-caret.is-active svg { Seemed silly, but so be it, or so i thought. Opportunity to express yourself and share thoughts and ideas. A company who has to bang on about diversity isnt a diverse company. Dear Denis Kumm,Thank you for your 5 star review. Reviews from Staysure employees about working as a Customer Service Representative at Staysure. Were available during the following times:
We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. "560799075470977588", Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. If you need to cancel your policy please click here. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. My mum had a fall abroad and broke her neck. } var initEvt = document.createEvent('Event'); .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. The process was quick and easy and Lisa was very pleasant to deal with. I hope my friend who recommended me gets her 10 bonus !!! If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department .mobile-nav .icon-caret { Happiness score is 39 out of 100 39. Check out what 241,874 people have written so far, and share your own experience. a:visited, I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. Britannia House, n 71 Edifcio D 2 Dt, Queluz de Baixo Companies can ask for reviews via automatic invitations. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. var STATIC_BASE = '//cdn1.editmysite.com/'; You may change your settings at any time or accept the default settings. I dont know what Id have done without them. The first time started out fine then I was transferred . The HR Team. (yes - you get penalised financially for helping customers). - Calling from outside the UK: 0044 1604 210 845
Monday 26 December: Closed false, Were sorry that you did not enjoy your time with us and we wish you success in your future role. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. Northampton, NN4 7YB. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. .wslide-caption-text {} There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. . initEvt.initEvent('customerAccountsModelsInitialized', true, false); Dear Geoffrey Brooks,Thank you for your 5 star review. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. It's quick, easy and totally free. Claims We do not process claims for your insurer. If you need more help, please visit our FAQ Help Centre. The advisor was very helpful and explained the various options available. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. Create your My Staysure account, or login here. Pros & Cons are excerpts from user reviews. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. Then like us on Facebook and follow us on Twitter. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. So you can be confident that youve got the right cover, thats tailored just for you. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. .mobile-nav .icon-caret svg { Do you agree with Staysure Travel Insurance's 4-star rating? Unhappy with your Staysure experience? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. They wouldnt provide us with any details about the repatriation other than a pick up time. Because of this we were able to answer medical questions with out being flustered and accepted the quote. However, if you'd rather complain directly, you can use the above address to contact Staysure. office: Av. If you want to claim on your policy you should contact the Theres no jargon in our rights guides. We use dedicated people and clever technology to safeguard our platform. You can be certain that youre talking to the right person at the right time. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() My sincere apologies for the frustration and inconvenience caused. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { I had to do all the repatriation work with the help of the English embassy in Tenerife. Av. } We are investigating your comments and will contact you shortly. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. - Monday - Friday: 8.30am - 8pm
Had team leaders record secret conversations trying to do what I have no idea. } ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Here are 8 tips for writing great reviews. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Warm regards,Vicki. .wsite-button-inner {text-transform: none !important;} Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. dealt with it promptly and courteously. Customer Services Manager, . Friendly team with lot of knowledge. your insurance policy. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. Whenever you need us, our 24/7 claims team is here for you.
I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. .galleryCaptionInnerText {} We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. They subsequentialy told me to claim for myself. #wsite-title {font-size:36px !important;} {"navigation\/item":"