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Some utility companies mark or paint their lines. Tips in case of an outage What if my power is out? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Press question mark to learn the rest of the keyboard shortcuts. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. It's not the power line and I don't think it's the regular cable either because there's no service outage. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Type your message in the text area near the bottom of the window. Contact Us | Comcast Business Support A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Occasionally there is a mix up and Comcast forgets to bury the drop. Report or View Outages; Other Contacts; General, Business, Landlord, . Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Like. Call 911, which will get the FD out to asses the wire (s). Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. This post was marked as closed. I am extremely frustrated this issue has not been of the upmost importance to your company. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Please call this number (855) 307-4896 to set up your service. Talk to Us. Rod Furlan is a crook and Thief and should be held accountable. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. It may be used in setting the FCC's priorities for regulating companies like Comcast. By selecting Accept all, you consent to our use of Cookies. Store Locator Status Center Check for outages and troubleshoot your services. Performance & security by Cloudflare. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Cookie Notice How to Report an Issue Online Visit xfinity.com/xfinityassistant. An official employee, such as myself or whoever is first available, will respond. Jacksonville, Florida Area. See how you can save when you add Comcast Business Mobile or add a new line. You can report an issue by going to the Xfinity Status Center. Then, to let us know why you're calling, say Line is down.. Press question mark to learn the rest of the keyboard shortcuts. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Enter another ZIP to see info from a different area. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. and our I have a downed wire in the middle of the street. A: Cable and phone wires dont carry current, so its safe to remove them. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Voting closed 14. How do I report this? Then it thanks me for signing in. Click Continue. I explained this to the rep when I called to cancel. Comcast landlines are being used by homes and businesses alike. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. 2 1 RR ryanray.rr81 Visitor 2 Messages Thanks. How much notice do you need to give Comcast to cancel? Hi, @user_af7a95. For immediate assistance, check out the Xfinity Assistant. In the top right corner, you'll see a little chat icon near the bell icon. Comcast Xfinity problems in the last 24 hours. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Companies respond better when others are watching. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. 5. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. I have a downed wire in the middle of the street. I need someone to come out and fix it. Call 800.288.2020. If youve got a free afternoon, you can run the cable yourself and save some money. Thank you! Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Question: Does Comcast Hve To Repair A Cut Cable Line. This website is using a security service to protect itself from online attacks. Should you experience further issues, please create a new post. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Type your message in the text area near the bottom of the window 5. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? I hope youre having a great week so far! If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. It's in front of my yard, and it goes across the street. We have made changes to keep employees safe so response and call times may be longer than usual. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Dial 333 to get connected to a customer service representative. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. For immediate assistance, check out the Xfinity Assistant. . . There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. You can also request a call at a time that fits your schedule. Our team can assist with getting those downed wires raised. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Click the "New message" (pencil and paper) icon, 3. Id give them a ring. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. In the top right corner, you'll see a little chat icon near the bell icon. Scan this QR code to download the app now. Jul 2007 - Sep 20169 years 3 months. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. I think it may be the original phone line. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. We've had a downed wire touching our building for about two months at this point. New comments cannot be posted and votes cannot be cast. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Whenever there is an outage, your first step is to report it via email or twitter. Youve reached the best place and perfect person to help with virtually all of your account needs! I don't have AT&T, or a landline. To qualify for the credit, customers must: 1. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Sky News is a British free-to-air television news channel and organisation. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . The tubing will start to shrink almost right away. I have called multiple times but I don't have an account so it won't let me through to talk to someone. I really appreciate you being a member of the Comcast Family! Two delivery trucks have had close calls recently. #iworkforComcast A recent storm brought down a tree which took down one of the above ground cables by my house. Asking on behalf of my place of business. God forbid this huge company actually provide a phone number where you could talk to someone. It is to be expected when weather conditions are severe. Usually 911 dispatch has unlisted numbers for utilities. Payments are posted to your account after 5:30 p.m. on the day they are received. If you have questions about your services, we're here to answer them. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Our community is your official source on Reddit for help with Xfinity services. We have all the tools to help with your cable line and make sure it gets taken care of. DO NOT TOUCH downed lines or anything they are touching. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. If you receive overhead electric service, your electric system con- sists of the following: 1. If you have questions about your services, we're here to answer them. The channel and its live streaming world news is available . If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Can you direct message us your name and address, please? Hello @ryanray.rr81 and thank you! If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. I can't get into my property because the line is blocking the drive way. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. I suspect it's an old wire). Warn others to stay away. Report it online using Xfinity Assistant. Write your 17-digit account number on the "For" line of your check or money order. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages I really appreciate you being a member of the Comcast Family! Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. How do I report an above ground cable down? Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Click the direct message icon, 2. We have made changes to keep employees safe so response and call times may be longer than usual. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Verizon Business customers. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours.