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Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. There is no fee for transferring seats and you are allowed unlimited transfers. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. The event staff will scan this digital barcode to let you and your party into the event. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. Theyll just have to create an AXS account to claim their tickets. having issues with my tickets for show in a few day this whole process seems extremely sketchy and there should be a much easier way to navigate. The game is in 36 hours. and need to send them to a friend, transfer the tickets through your AXS account. Theyll also need to get the AXS app. i spent the next 2 hours trying to get the axs app to work and get my tickets. Anyway, a few friends and I had tickets to see Harry styles in Cleveland. Usually there is a waiting period of a few weeks. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS (as far as I know?). In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. Just follow the simple steps to make the tickets officially yours. Please help. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. The tickets will be delivered to the buyer automatically. Select the seats you would like to send. Cookie Notice I called them in June 2020 since the tickets never transfered to my AXS account (the merchant that originally sold the tickets to whoever I bought them from on Stubhub). Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) If you have any questions, please call us at (713) 758-7330 or email us at ticketservices@rocketball.com. If you do not currently have an AXS account you will be instructed to create one during your purchase. Most mobile transfer tickets will not be immediately available. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. After completing the account information, you may buy, sell or manage any seats in your account. If you do not currently have an AXS account you will be instructed to create one during your purchase. Here's how it works: Click the Transfer button next to the event in your AXS account. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. Tap the gameyou are attending tap View All to see more games. Stub hub sent my hockey tickets for a las vegas game to axs. This will help to ensure that you are ready for your event in no time! This is the QR code you will display upon entering the venue. However, we recommend that you transfer tickets to each person attending the event. Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do? I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. Third-Party Resale Tickets: Everything You Need to Know. Browse your upcoming events and tap the ticket icon for the one you would like to sell. Privacy Policy. Select the tickets to transfer and enter the recipient's information. Why did the venue decide to use AXS Mobile ID? The delivery method that was provided by the primary market for your event is called a MLB Mobile Electronic Transfer, which may require you to download the MLB Ballpark app on your mobile phone. You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe. Can I have multiple tickets on one phone? If you see a Sell button next to your tickets in your account, you can sell them! For more information, please see our On the review page, click the Transfer button to send the tickets. Site Map | AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. i had the exact same problem. The game is in 36 hours. Click the Sell button next to the event in your AXS Account. To login, use the same email address you used when purchasing your tickets. If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. Youll be able to transfer money to your bank from your account on AXS.com. The recipient will get an email about the transfer, and they'll need to create an AXS account (if they don't have one yet) to complete the transfer. So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. I have a problem with AXS Tickets Are you having issues? Enjoy the event! We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. When your tickets sell, youll receive an email informing you of the sale. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. On the review page, click the Transfer button to send the tickets. Click yes, retract now.And youre done! Before following any of the steps below, make sure you download the Official Houston Rockets App! Open the App and sign in to see your tickets. You may also review your transfers and purchase history at AXS.com. Manage Cookie Preferences How do I use the Rockets App to enter the building? The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. After following the instructions provided, your ticket will be displayed as a digital barcode in the AXS app. So my game is the 22nd (sounds like yours is as well) and I received pictures of a computer screen. Go into the app, look at the ticket. Anyone have success getting something similar resolved day of show? When I buy tickets, do I have to deal with the seller? How do I transfer AXS Mobile ID? Click the 'Transfer' button and your guest will receive a notification via . Do you know what number you used to contact AXS? Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? They said they would get in contact with the seller and have the tickets transferred over. Your guests will need to create an AXS account to receive tickets. Show the ticket in the App at the entrance and get them scanned to enter. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. On the Review page, click the List Tickets button to finish. AXS handles payment and delivery so buyers and sellers never interact with each other. I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. Its up to you! How will I know if my transfer was successful? Bought ticket and then they weren't available from the seller. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I purchased tickets for a concert back in February. Review listing information and choose Credit Card for payout. Sign in or create an AXS account. Thanks! I had flown from TX to NY for this show with my friend. After logging into the app, verify the tickets are available in the app. Yep! The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. Can I still use a ticket after I have transferred or shared it with someone else? Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. Under this tab, you'll see event details and ticket barcodes for all your upcoming events. After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). When its time for the event, they can open the app to show their tickets on their phone. Sorry we couldn't be helpful. Generally, these are your options: for exclusive presale tickets, news on upcoming concerts and events, latest Fox Theater and Foundation news, and much more! Remember, your friends can always transfer tickets back to you. i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. If you see a Sell button next to your tickets in your account, you can sell them! Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Show was postponed from June 2020 to July 2021 due to covid. Fast forward to this past weekend, the day of the show, the tickets still were not transferred. Did you find it helpful? 2023 In addition to providing access to your tickets, the Rockets Mobile App delivers an unrivaled interactive team experience by providing the most up-to-date scores, schedules, news, and stats. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Tap Tickets Tab (pull down on the screen to refresh if necessary). Your Privacy Choices | Flew in for this show. Use the same email you use on StubHub. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. Your parking pass for the Toyota Tundra garage will load like a ticket with a barcode to be scanned as you enter the garage. You've been successfully subscribed - thanks! Here we are. Help us improve this article with your feedback. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. On the review page, click the Transfer button to send the tickets. We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . Nope. At this point, you should see your tickets in the MLB Ballpark app. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. Tix originally purchased Spring 2020, was postponed until today 7/31/21. Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs. And you're done! So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS(as far as I know?). AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. Ability to transfer and/or sell tickets varies by show and is subject to change. Can seats be transferred to someone who doesnt have an AXS account? I was never able to get ahold of SH again. Then your friends can get in with their own phones using the AXS app. Sub-Category: Mobile Tickets Order Help Other Ticket Delivery Ticket Details 05-20-2021 09:51 PM 0 Reply All forum topics totally rinky dink. When I sell tickets, do I have to deal with the buyer? After the switch, you will enter the email address you use to access the community in order to reset your password. Browse your upcoming events and tap the ticket icon for the game or event you would. Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. We bought the tickets through AXS and we have no clue how to sell or transfer them. As an event draws closer, venues generate the barcodes for each ticket. Updated a few days later TL;DR: Call the merchant that issued the tickets. If they already have an AXS account set up the tickets will go in their account automatically. Privacy Policy. Did you find it helpful? How will I know if my transfer was successful? Reddit and its partners use cookies and similar technologies to provide you with a better experience. and our If your friend already has an AXS account, the tickets will be transferred instantaneously. Use of this website signifies your agreement to our. Theyll also need to get the AXS app. Its mission is to enhance the quality of life in Kern County through the effective operation of the Historic Fox Theater as the areas premier cultural and community event center. Hint: If the Wallet says "No Tickets", click the more tab in the bottom right corner, then click the profile icon and then click "My MLB Account Emails." Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. This charger can be wall or bench mounted, can fast charge batteries, (so no more excuses for not showing up to the group ride due to dead batteries), and is for USB-C. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. In your AXS account, select the ticket icon or 'My Tickets' Choose which tickets to send and 'Transfer' Fill out the reci. I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. What is my seat, Seller sent me wrong tickets through Ticketmaster, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Official Tickets and Your Source for Live Entertainment | AXS.com If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Is there any way to get any assistance? AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. There has to be some way, right. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. If you already have an AXS account, the tickets will be transferred to your account automatically. You also have the option of transferring and listing your tickets for sale prior to the event. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Sign into your AXS Account and click Listings. To transfer a ticket, view your order on The O2 Venue App and a transfer button will be presented at the bottom of your ticket. Lindsay is the author of this solution article. After the switch, you will enter the email address you use to access the community in order to reset your password. What are my options here? The tickets will be delivered to the buyer automatically. With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. When I sell tickets, do I have to deal with the buyer? AXS Mobile ID allows for convenience, flexibility and security. You will enter your community username and new password and done! What are my options here? The Rockets App is free to download and available in the App Store or the Google Play Store. How far in advance can I access my tickets? Then when it sells and you are paid, you transfer it using the app. When listing tickets, you decide how long your listing will be available for others to buy. Have screenshots and stuff with timestamps to also prove this is a thing. Transferring Tickets. Open the Rockets App, navigate to the Tickets Menu at the bottom of the screen, then tap Mobile Tickets. Yep! Ask the Community Contact Support 2023 Crypto.com Arena. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. If available, youll see the option to get tickets with AXS Official Resale on the event page. Create an account to follow your favorite communities and start taking part in conversations. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. Its up to the promoter, artist, or team if you can sell tickets or not. Customer service all the way to your seat, 2000-2022 StubHub. Sorry we couldn't be helpful. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. Enter the recipients first name, last name and email address, or select from a list of. So you can sell on StubHub or any other way you find. Never. i beat on stub hub until they agreed to refund my money, after they tried to weasle out of their 100% guarantee!--saying the problem was axs and not stubhub. Help us improve this article with your feedback. Browse your upcoming events and tap the ticket icon for the game or event you would like to access. When your tickets sell, youll receive an email informing you of the sale. AXS Mobile ID allows for convenience, flexibility and security. When fans have tickets they cant use, they list them for other fans to buy. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Was wondering if you had any update on how yours is going? This will bring you to the page to confirm the correct email associated with the order. Are screenshots of the barcode valid for entry? Apparently it is actually AXS? Ive used a tab with no cookies and not logged in and I still don't see them and that's fucked cause they'd be the cheapest ones available so not only am I getting screwed over cause no one can buy my tickets AXS is forcing people to pay a higher price than should be available. Help us improve this article with your feedback. Tap View to access the barcode and scan in for entry. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. 2021 Vivid Seats Ltd. All rights reserved. Terms of Service | Press question mark to learn the rest of the keyboard shortcuts. What if my guests arrive at different times? it never happened. Here we are. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Its up to you! You can also create an account without purchasing tickets by going to AXS.com and entering basic account information. No. Please bring a valid photo ID and the card you used to purchase the tickets to the Toyota Center box office. Its up to the promoter, artist, or team if you can sell tickets or not. Log into your AXS account entering the email and password that you used to purchase or accept your transfer tickets. Browse your upcoming events and tap the ticket icon for the game or event you would like to send. Yes Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. Now we just want to get rid of them ugh. Easy! Have mobile tickets and cannot find barcode. It depends. If they already have an AXS account set up the tickets will go in their account automatically. To view your AXS Mobile ID tickets click on your initials in the middle. With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. If they already have an AXS account set up the tickets will go in their account automatically. If you're not arriving as a group, you can transfer tickets to friends straight from your AXS account. I couldn't accept that answer because if I had to call SH back the wait time would have made me miss the show. After completing the account information, you may buy, sell or manage any seats in your account. These were not tickets, Stubhub was not able to reach the seller, and gave me a refund. If you already have an AXS account, the tickets will be transferred to your account automatically. No bags are allowed except: MEDICAL, DIAPER BAGS, CLUTCH SMALLER THAN 5.5" X 8.5", (If you can't remember your password, tap Forgot Password and follow the instructions sent to your email). A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. In order to assist you with locating, accepting and accessing your tickets, please read and follow the step-by-step guide below. The Fox Theater Foundation is a non-profit organization which relies on the public for donations to support the mission and vision of the historic Fox Theater building, the heart of the downtown Bakersfield cultural district. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). You will enter your community username and new password and done! Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). Nope. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. There is no fee for transferring seats and you are allowed unlimited transfers. Does anyone know how to do it through axs?? axs allows you to transfer ticket you have bought from within the app. I followed the directions of creating a AXS account via the email address that they sent me the email. Bought tickets for a group? Your guests will need to create an AXS account to receive tickets. The concert is tomorrow. As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event. | The gig has not been cancelled we just chose not to go. In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? We are changing the way you register and sign-in to the StubHub Community. i will not book anything on stub hub as a result. You may also review your transfers and purchase history at AXS.com. If you bought AXS tickets on StubHub and need to send them to a friend, transfer the tickets through your AXS account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Can seats be transferred to someone who doesnt have an AXS account?